Consultancy and training

Learn from the experts

Collections Process Review

Our experienced consultants review your existing collection procedures and examine the collection process of your organisation.
We have the international experience to give recommendation reports on improving effectiveness and efficiency during the collection process.

Collections Training – EOS Academy

We offer an extensive range of seminars to help you manage receivables within your company. The programme includes telephone communication and negotiation techniques. It focuses on increasing collection efficiency and effectiveness whilst emphasising customer satisfaction and relationship maintenance.

The training covers the eight steps of the collection procedure: over the phone, most frequent reasons for delinquency, negotiation techniques and difficult cases resolution. The information is presented as part of role-play, in discussions and with other interactive methods.